Privacy Policy

Tranquil Talk Therapy (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website www.tranquiltalk.com and related services. By visiting this site, you are agreeing to this Privacy Policy and the collection of information defined in this policy.

Privacy policy updated February 7, 2026

Information We Collect

a. Information You Provide Directly
We collect personal information you choose to provide, including when you:

  • submit contact or inquiry forms

  • email us

  • sign up for services

This may include:

  • name

  • email address

  • phone number

  • any other information you voluntarily share

Please do not include sensitive personal health information in inquiry form fields or email communications. Emails and contact forms are not secured or encrypted.

b. Automatic Information
We may automatically collect:

  • IP address

  • browser type

  • device information

  • pages visited

  • date/time of visit

This helps us monitor and improve site performance, typically through analytics tools.

How We Use Your Information

We use collected information to:

  • respond to questions and requests

  • schedule consultations

  • provide information about services

  • improve the website

We do not sell or rent your personal information to third parties.

Cookies and Analytics

We may use cookies and analytics services to understand how visitors use the site and to improve user experience. These tools collect anonymous, aggregated data.

You can disable cookies in your browser settings if you choose.

Third-Party Services

We may use trusted third-party service providers to help operate our website and deliver services efficiently and securely. These vendors perform functions on our behalf and may have limited access to personal information only as necessary to provide those services.

Website Hosting and Infrastructure

Our website is hosted by a secure website platform that provides hosting, storage, and technical infrastructure necessary to operate the site.

Scheduling and Client Portals

If you schedule services or communicate through an online portal, we may use a secure practice management or scheduling system. These platforms are selected for their security standards and, where applicable, HIPAA compliance.

Telehealth and Video Sessions

Therapy services are conducted using a secure, HIPAA-compliant telehealth video platform. Any clinical or protected health information shared during sessions is transmitted and stored within that secure system, not through this public website.

Payment Processing

If payments are collected online, transactions are processed through third-party payment processors. We do not store full credit card information on this website. Payment processors handle financial data according to their own privacy and security standards.

Email and Communications

Email providers may be used for routine communications. Standard email is not encrypted and should not be used to transmit sensitive personal health information.

Analytics and Website Performance Tools

We may use analytics services to understand general website traffic and usage patterns. These tools collect anonymous, aggregated information such as page visits, device type, and session duration to help us improve user experience. This information does not identify individual visitors.

How Third Parties Use Information

These providers are permitted to use your information only to:

  • provide contracted services

  • maintain security and functionality

  • comply with legal obligations

They are not authorized to sell or use your information for independent marketing purposes.

By using this website, you understand that information shared through website forms or standard email may pass through third-party systems and may not be fully secure. For sensitive or clinical matters, we encourage use of our secure client portal or telehealth platform once services begin.

Therapy Records vs Website Information

Information shared through website forms or email is not subject to HIPAA. Clinical records and protected health information are maintained separately in a HIPAA-compliant platform once services are established.

Data Security

We use reasonable measures to protect your information, but no system is 100% secure.

Your Rights

If you have submitted a comment on this website, you may contact us to:

  • request access to your data

  • ask for deletion

Policy Updates

We may update this policy and will post the revised version on this page.